Wholesale Policies & Procedures

 

Thank you for your interest in Chilli products. We, www.chilliproscooters.us, are the US distributor for Chilli Scooters Global. Please review our policies and procedures below before completing the agreement/application.

1. Our Service to You – We believe great products deserve great customer service. You deserve the best, and Chilli Pro Scooters by Micro will strive to provide that.
   
   
2. Pre-Payment - Orders that are prepaid with credit card or check will receive FREE SHIPPING. All new accounts typically start out on pre-payment for the first active 12 months.
   
   
3. Shipping - We ship daily, Monday - Friday from Michigan via UPS. Orders normally ship within 1-2 business day(s). A shipping confirmation  is sent via email when your order ships.
   
   
4. Online Sales – It is Chilli Pro Scooters’s policy to sell our products for resale in brick-and-mortar stores. This policy is a result of our business model, which involves the narrowest of margins when selling wholesale. We are happy to allow brick and mortar stores to promote/sell the products via their own store website only. Selling via 3rd party ecommerce channels is prohibited at this time. This policy allows us to stay in business and keep wholesale prices as low as possible for our stores. We appreciate your understanding and compliance.
   
   
5. MSRP/MAP – We require  all of our stores to maintain MSRP pricing or higher at all times except during designated Chilli Pro Scooters sales. Email notifications will be sent during these joint sale periods. The MSRP pricing is our MAP.
   
   
6. International Selling – In compliance with our distributorship agreement,international selling/shipping on any and all Chilli products is strictly prohibited by us and our retail partners . We require that Chilli products be excluded from all international selling/shipping offered. We again, appreciate your understanding and compliance.
   
   
7. Territories – We regret that Chilli Pro Scooters is not able to protect store territories. We look for quality stores to carry our quality products. It is encouraging for all parties that in circumstances where additional stores have been added, sales have increased for each store. In our experience every Chilli scooter sold promotes the sale of the next one.
   
   
8. Order Procedures 
   Order Minimum – One case pack of 4 pieces (same color and style).
   Order Quantities – Orders need to be in increments of 4 per style (for ex. 8, 12, 16).
   Order Entry – Stores with existing accounts may place orders as follows:
   - online: www.wholesale.microkickboard.com
   - email: orders@microkickboard.com
   - fax: (616) 242-0524
   - telephone: (616) 242-0044
   
   
9. Damaged Good Returns/Mis-ships - If a store receives a shipment containing a damaged product, damaged display box or a mis-shipment, you must contact us within 30 days of receiving shipment to make corrective arrangements. If only the display box is damaged, please do not return the scooter. Chilli Pro Scooters will be glad to send you a replacement display box at no cost as applicable
   
   
10. Customer Service, Scooter Repairs and Replacements – This is an important part of our agreement with stores. We are proud of the quality of our products and proud of our Customer Service which stands behind them.
    
    
11. Communication from Chilli Pro Scooters: By applying to become a wholesale partner with Chilli Pro Scooters, you are granting Chilli Pro Scooters permission to contact you by means of email and/or phone for purposes of support/assistance, wholesale discounts/special offers, marketing materials, and other communications deemed beneficial to our wholesale partners.

If a customer calls or comes to a store with a problem, the store should contact Chilli Pro Scooters by Micro directly or provide our Customer Service telephone number 888.236.5657 directly to the customer. Our customer service team will work with you and/or the customer on appropriate options. Replacement parts are available from Chilli Pro Scooters for a nominal fee.

Please note: Chilli Pro Scooters cannot issue credits to stores if a replacement scooter is provided to a customer without receiving prior approval from Chilli Pro Scooters.