Returns Policy | Initiating a Return
Chilli Pro Scooters offers flat-rate $10 returns for all scooters purchased at chilliproscooters.us. To be eligible for a return, the item must be in brand new, unused condition.
Returns are not valid on helmets or Warehouse Deals.
Please note, parts and accessories are not (normally) eligible for our $10 return service. The reason for this is because a majority of our parts and accessories are priced around $10 or less. If you are returning multiple parts or accessories and are interested in the $10 service, please send our team an email with the request (firstname.lastname@example.org).
Start your return online using this form. Use the emailed return label to send your merchandise back. A fee of $10 will be deducted from your refund for the use of this label, which covers return shipping/restocking.
For exchanges, please return your current item(s) for a refund using this form. A fee of $10 will be deducted from your refund for the use of this label, which covers return shipping/restocking.
You can then place a brand-new order (ASAP!) for the desired merchandise.
Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and returned. We reserve the right to refuse any returns that are not received in new/unused condition.
Item Received as Gift?
If you received the item as a gift, we are able to offer store credit for any returned items; the store credit would equal whatever the purchaser spent on the item in the original order. For this to work, the item(s) need to be originally purchased on our direct website. You can begin your return for gifts using this form.
Similar to other refunds, we would have the gift card processed and emailed over within 5-7 business days after receiving the returned merchandise. Please email us if you have any questions regarding returns or call us at 888-236-5657, Monday through Friday, 9am to 5pm EST.